Windows and macOS
Clean installation, upgrades and repairs when an operating system will not start, update or behave properly.
Software & business solutions
Software, email and backup solutions
Software problems are rarely just about the software. We install and configure the systems your team uses, set up business email on your own domain, and make sure important files are backed up and can be restored.
Software support
What we help with
We deal with the practical side of software: getting it installed, keeping it working, setting up accounts properly and recovering when something goes wrong.
Microsoft 365 and Office
Accounts, app installation, OneDrive, Teams and sign-in problems sorted out so staff can get on with work.
Business email
Email on your own domain, mailboxes for staff, setup on phones and computers, and help when mail stops flowing.
Software installation and fixes
Business programs installed, updated and configured, and problems with existing software investigated.
Backup and recovery
Automatic backups for important files, restore checks, and recovery attempts when data is lost or a drive fails.
Antivirus and protection
Sensible antivirus setup, updates and basic security habits that reduce the risk of infections and data loss.
Business email
Email that works on every device
A shared Gmail address does not look professional on a quotation, and a mailbox that only works on one laptop causes problems the moment someone travels. We set up business email properly, on your own domain, and make sure it works where your team does.
- A professional address on your own domain
- Mailboxes and aliases for your team
- Email on phones, tablets and computers
- Shared or role-based addresses like info@
- Help moving from an old provider
- Troubleshooting when mail stops syncing
What a proper setup includes
Your domain yourbusiness.co.zm
Team mailboxes Named accounts
Shared address info@…
Devices Phone · laptop
Access Right people only
Illustrative setup. What you need depends on your team and your domain.
Backups
A backup is only useful if it can be restored
Many offices believe they have a backup until the day they need one. We set up backups that run automatically, keep a copy away from the original device, and test that files can actually be brought back.
Review your backups- 01 Decide which files and systems actually matter
- 02 Set backups to run automatically
- 03 Keep a copy separate from the original device
- 04 Check regularly that backups are completing
- 05 Test that files can be restored
- 06 Show you how to recover a file yourself
Common problems
Software issues we sort out
If you are not sure whether your problem is software, hardware or something else, send a message. We will work it out.
Windows will not start or keeps restarting
Email is not syncing on a phone or laptop
A program has stopped opening or crashes
Files were deleted or a drive has failed
The computer is full and cannot update
Microsoft 365 keeps asking for a password
A new computer needs all the software set up
There is no backup and nobody is sure where files live
New computer setup
When you buy a new computer, we can install a clean operating system, updates and drivers, the software you need, your email, printer access and security protection, so it arrives ready to work.
Common questions
Software, email and backup questions
Short answers to the things customers usually want to know first. If your question is not here, send it to us on WhatsApp.
Ask us by emailCan you set up business email on our own domain?
Yes. We set up business email on your domain, create mailboxes for your team, configure it on phones and computers, and help with aliases or shared addresses. If you are moving from another provider, we can help move existing mail across.
Do you support Microsoft 365?
Yes. We help set up and configure Microsoft 365, install the apps on your devices, add users and troubleshoot problems with email, Teams, OneDrive and sign-in. We can work with the subscription you already have or advise on what you need.
Can you recover deleted or lost files?
We will always try. Recovery depends on what happened, how long ago it happened and the condition of the drive. We will tell you honestly whether recovery looks possible before doing chargeable work, and we will not promise a result we cannot guarantee.
Do you set up backups for small offices?
Yes. We can set up automatic backups for the files that matter, check that they are running, and test that a restore actually works. A backup that has never been tested is not much use when something goes wrong.
Do you reinstall Windows and keep my files?
In most cases we can back up your files and reinstall the operating system, then put your files and programs back. If the drive is failing or the data is already damaged, we will explain the options before starting.
Talk to us
Email down, files at risk, or a new system to set up?
Tell us what is happening and what you use. We will explain the options and confirm the cost before starting.